Privacy Policy
AeroNorth Aviation Detailing (“AeroNorth”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you contact us, request a quotation, make a booking, use our website or otherwise deal with our business.
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Depending on how you interact with us, we may collect:
Contact Information
Name.
Email address.
Telephone number.
Business or organisation name.
Job title.
Billing address.
Aircraft and Booking Information
Aircraft type.
Aircraft registration where required.
Aircraft location.
Hangar/FBO information.
Requested services.
Booking dates and times.
Access instructions.
Relevant aircraft-specific detailing instructions.
Transaction Information
Quotations.
Invoices.
Payment status.
Transaction references.
Services purchased.
We do not normally store complete payment-card information ourselves where payment is handled by a third-party payment provider.
Communications
We may retain communications including:
Emails.
Enquiries.
Booking messages.
Complaints.
Feedback.
Service instructions.
Photographs
We may take photographs of an aircraft or its interior/exterior for:
Pre-service condition records.
Post-service condition records.
Quality control.
Insurance purposes.
Complaint or dispute handling.
Evidence of completed work.
We will separately consider permission before using identifiable aircraft or Client images for advertising, website content or social media where consent or another lawful basis is required.
Website Information
Where our website uses relevant technologies, information collected may include:
IP address.
Device/browser information.
Pages visited.
Website interactions.
Cookie information.
Non-essential cookies or similar technologies will be managed in accordance with applicable privacy and electronic-communications requirements.
Leather cleaning and conditioning.
Window and transparency cleaning using appropriate approved methods.
Brightwork and metal polishing where agreed.
Paint cleaning, polishing and protection.
Cabin sanitisation and presentation.
Helicopter detailing.
Private jet and light-aircraft detailing.
FBO, operator and fleet detailing services.
Other services specifically agreed within a quotation.
Only the services expressly included within the accepted quotation or booking confirmation are included in the agreed price. es here
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We may use personal information to:
Respond to enquiries.
Provide quotations.
Make and administer bookings.
Provide aircraft-detailing services.
Contact you regarding a booking.
Aircraft or site access.
Issue invoices and collect payment.
Maintain accounting and business records.
Deal with complaints or claims.
Maintain service and condition records.
Protect our legal rights.
Meet regulatory, insurance or legal obligations.
Improve our services.
Send marketing where legally permitted.
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Depending on the circumstances, we may process information because:
Contract
Processing is necessary to provide a quotation; administer a booking or perform services you have requested.
Legal Obligation
Processing is necessary for us to meet a legal, regulatory, tax or accounting requirement.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, including:
Managing our business.
Responding to commercial enquiries.
Maintaining service records.
Protecting against legal claims.
Preventing fraud.
Maintaining network and website security.
Managing relationships with business Clients.
We will consider the effect on your privacy before relying on legitimate interests.
Consent
Where consent is the appropriate lawful basis, for example for certain forms of marketing or promotional use of identifiable photographs, you can withdraw that consent.
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Private and business aircraft can contain identifiable and commercially sensitive information.
We will not intentionally publish confidential Client information.
Where photographs are used for marketing, reasonable steps may include:
Obtaining permission.
Removing or obscuring aircraft registration numbers where appropriate.
Avoiding identifiable passengers or personal belongings.
Avoiding confidential documents or operational information.
You may tell us at any time that you do not want your aircraft photographed for marketing purposes.
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Booking and service communications are separate from marketing communications.
Where required, we will request consent before sending marketing by email, text or similar electronic means.
Every applicable electronic marketing communication will provide a reasonable method of opting out.
You can ask us to stop using your information for direct marketing at any time by contacting:
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Where reasonably necessary, information may be shared with trusted organisations such as:
Payment processors.
Accountants or bookkeepers.
Website and email providers.
Cloud-storage and IT providers.
Insurers and insurance advisers.
Professional advisers.
Airport, hangar or FBO personnel where required to arrange access.
Law-enforcement, regulatory or government authorities where legally required.
We do not sell personal information to third parties.
Service providers processing information on our behalf are expected to protect that information appropriately.
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We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.
Indicative retention periods may include:
Unsuccessful quotations/enquiries: normally up to 12 months after the last contact.
Booking and service records: normally up to 5 years after the service, unless a longer period is reasonably required.
Invoices and accounting information: for the period required under applicable tax and accounting legislation.
Condition photographs: normally up to 24 months after completion, unless required for an active complaint, claim or insurance matter.
Marketing information: until you withdraw consent, object or we determine the information is no longer required.
Marketing suppression records: sufficient information may be retained to ensure that a previous opt-out continues to be respected.
These periods may be extended where information is needed in connection with legal proceedings, insurance matters or another legal obligation.
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We take reasonable organisational and technical precautions designed to protect personal information against:
Unauthorised access.
Accidental loss.
Improper disclosure.
Alteration.
Destruction.
Access to personal information is limited to those who reasonably need it for legitimate business purposes.
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Depending on the circumstances and the lawful basis used, you may have rights relating to your personal information, including rights to:
Request access.
Request correction of inaccurate information.
Request deletion.
Request restriction of processing.
Object to certain processing.
Request transfer of information in applicable circumstances.
Withdraw consent where processing is based on consent.
Some rights are subject to legal conditions and exceptions.
To exercise a privacy right, contact:
We may need to verify your identity before responding.
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If you are concerned about how AeroNorth has handled your personal information, please contact us first so we can investigate.
AeroNorth Privacy Contact:
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.
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Our website or social-media accounts may contain links to websites operated by third parties.
We are not responsible for the privacy practices of independent third-party websites, and you should review their privacy information separately.
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We may update this Privacy Policy where our services, technology or legal obligations change.
The latest version will be available through our website or on request.
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For questions concerning privacy or this Policy, contact:
AeroNorth Aviation Detailing
[BUSINESS ADDRESS]
[PHONE NUMBER]
[WEBSITE]